Chris Belland's - "Hindsights & Insights"
Sunday, July 8, 2012
Complaint? Take a number, then die waiting for a meaningful answer

Is it just me or are businesses becoming more and more immune to satisfying their customers?

It seems with the consolidation of so many businesses, where the Walmarts are gobbling up every retailer in sight and airlines are combining into fewer and fewer options and the banks are using bailout money to buy their weaker competitors, that those businesses we depend on for the...

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