The Bottom Line
Centennial Bank honors 3 tellers
Centennial Bank recently honored tellers Joyski Carrasco, Dee Bergstrom and Jessica Lugo for earning the most Star Teller Awards in 2012.
In appreciation of the challenges tellers have in providing best-in-class customer service, Centennial Bank designed the Star Teller program, a monthly recognition program that showcases the importance of error-free work. Tellers are rewarded for maintaining Centennial Bank's standard of customer service, meaning they have no unscheduled absences, and that for every given number of transactions there are a minimal number of errors. Each Star Teller receives a monetary award and a Golden Star to be placed on his or her name plate, indicating to customers the teller provides stellar customer service.
Aqueduct honors Troche
The Florida Keys Aqueduct Authority, during its February board meeting, recognized Angelo Troche for 25 years of employment with the FKAA.
Troche started his career on Jan. 18, 1988 as a Key West plant operator. He was promoted throughout the maintenance department and is currently the facilities maintenance foreman at the J. Robert Dean Water Treatment Facility in Florida City.
First State promotes manager
First State Bank of the Florida Keys promoted Angie Alvarez-Gandarilla to assistant branch operations manager of the bank's Islamorada branch.
"Angie demonstrates tremendous initiative and brings enthusiasm to the Islamorada team," said Nola Acker, assistant vice president/Islamorada branch manager. "We are proud to recognize her with this promotion."
Alvarez-Gandarilla joined the Bank in 2012 as a customer service representative. She has six years of banking, lending and real estate experience, and is a graduate of Gold Coast School of Real Estate. Alvarez-Gandarilla resides in Tavernier.
Violi is GM of Casa Marina, Reach
Joseph M. Violi, a seasoned hospitality veteran, has been appointed general manager of two Waldorf Astoria resorts in Key West, The Casa Marina and The Reach. Violi replaces Kevin Speidel, who was promoted to area manager of Hilton Worldwide properties in Fort Lauderdale, according to a company press release.
Violi will be responsible for the day-to-day operations of the two resorts. A hospitality leader with extensive operational and management capabilities, Violi brings more than 35 years of luxury resort and hotel experience.
The culinary enthusiast began his hospitality career in 1974 after graduating from Cornell University's School of Hotel Administration. He quickly moved up through the food and beverage ranks with Hyatt and Ritz-Carlton hotels and resorts.
Local brewer wins beer competition
A Key West resident recently won high honors at the Florida Brewers Guild Festival in Ybor City. Professional beer brewers from across the state competed for gold, silver and bronze awards.
Jim Brady of Bone Island Brewing was awarded a scholarship to attend the Siebel Institute, a prestigious brewing academy in Chicago.
Bone Island Brewing is located at the craft beer depot in The Restaurant Store, 1111 Eaton St., Key West. It is expected to hold a grand opening in May during American Craft Beer Week.
Brady has been brewing in Key West since 1994 and founded the local brew club, the Conch Republic BUBBAS (Brewers United Brewing Better Ales).
He is also the only certified cicerone, or beer sommelier, in Monroe County. Bone Island will eventually be competing in the Best Florida Beer Championships, the Great American Beer Festival and the World Beer Cup to bring the gold home to the Keys.
The guild presents the Siebel scholarship to the candidate who has "demonstrated the most potential and highest commitment to advancing Florida's craft beer industry," according to a press release.