The Bottom Line
Sunday, August 4, 2013

Centennial honors Carrasco, Elmore

Centennial Bank recently presented tellers Kathy Elmore in Islamorada and Joyski Carrasco in Key Largo with Star Teller awards, according to a bank press release.

The recognition program honors tellers who provide "best-in-class" customer service, and showcases the importance of error-free work. Tellers are rewarded for perfect attendance and for minimal numbers of errors in transactions, the release states.

Each month, Star Tellers receive a monetary award and a Golden Star to be placed on his or her name plate, which indicates to customers that the teller provides stellar customer service.

Utility groups honor Hernandez

Two statewide utility agencies recently honored Lou Hernandez, chairman of the Utility Board of Key West, for his service and contributions to the electric utility industry in Florida, according to a press release from Keys Energy Services.

The Florida Municipal Electric Association (FMEA) gave Hernandez an honorary membership in recognition of his statewide leadership on electric utility issues. The group represents 34 public power communities in Florida and provides electricity to more than 3 million people.

Hernandez also received an award from the Florida Municipal Power Agency (FMPA), which thanked him for serving four terms as secretary of its board of directors. The FMPA is a wholesale power company owned by 31 municipal electric utilities. The collective buying power enables smaller communities to obtain better rates for purchased electricity.

Hernandez has also served four terms on the local Utility Board and is the former executive director of Helpline, a nonprofit, 24-hour referral hotline. Hernandez has said he will not seek re-election when his term on the Utility Board expires in the fall, the release states.

Pierce marks 5 years with First State

First State Bank of the Florida Keys recently honored Amy Pierce, loan administration specialist, on her fifth anniversary with the bank.

Pierce was hired as the bank's commercial loan processing supervisor in 2008 and was promoted to her current role in 2012, states a bank press release.

She has more than 15 years of loan, title and administrative experience.

Pierce was born and raised in Key West and holds an associate's degree in business from Ashford University.