Archive Frequently Asked Questions
- How do I get started?
- I can’t find what I am looking for.
- How do I get the complete text of the article I want?
- How do I set up an account?
- How much does it cost?
- I had to download an article twice, will I be charged?
- Username and Password Not Working
- How do I get a Hard Copy or Reprints?
- My search returned no articles.
- Error Messages
- Corresponding photography, graphics, or charts
- The article I paid for was not longer than the search results preview.
- Can I get a refund?
To begin, try entering some keywords in the Keywords you are searching box and click the Search button on the form.
The archives contain most of the articles published by The Key West Citizen since 1999. These archives are a self-service system. Currently, our staff does not provide a service to help locate articles. If you need to find an article which you believe was published but is not in the database, The Citizen may provide additional search service at an hourly rate. Please contact The Citizen newspaper for details.
Some articles such as obituaries, wedding announcements, syndicated columnists, and wire services may not be available in the archives. Other categories not archived may include stock quotes, sports scores, death notices or classified ads.
If you are having trouble finding just the right search terms to use, or if you are trying to narrow your search to find just the right set of articles, try using our advanced search features.
Just click on the headline link above the listing of the article you want. Subscribers will be able to get the full text of the article for free. Non-subscribers will then be able to get full text of the article by using their credit card. Please note that photos, charts, and graphics are not included.
Searching the archives is free, but Non-Subscribers must pay to view the full text of the articles. Pricing for articles will range from $2.95 per document to as low as $2.00 per document, depending on what type of package purchased. The charge for viewing an article will not occur until the article has been completely delivered from our server. If the complete text of the article ordered is not received, the article can be clicked on it again.
Non-Subscribers will only be charged once for an article even if they happen to view it more than once, provided the viewings occur within a 24 hour period. If the viewings are more than 24 hours apart, users will be charged again.
Make sure that you are using the Non-Subscriber username that you chose when you registered for your account. You should have chosen your own password when you registered, and verified it by typing it twice. Don’t confuse your password with the password hint that you entered; this is not used for viewing articles. When entering your password, make sure your Caps Lock key is not on. Usernames and passwords are case sensitive. Also, make sure you distinguish between the number zero ‘0’ and the upper-case letter ‘O’.
If you are still refused access and have checked the above, please send e-mail to firstname.lastname@example.org. Include your full name, username, browser type, browser version and a brief description of the problem. Your account information is kept confidential and re-registering will not affect your credit.
You will only be charged once for an article even if you happen to view it more than once, provided the viewings occur within a 24 hour period. If the viewings are more than 24 hours apart, you will be charged again.
Click the Printer Friendly link (if available) at the top of the article page then click your browser’s Print button or choose File, Print to print a hard copy of The Citizen article that you have purchased.
You also have the option to save the article as a file on your desktop using the Save or Save As option from the File menu. This will save the document as an HTML file that can be opened in your browser and printed later.
You can also use copy and paste to transfer the document into another application like Word or Notepad. Remember that copyright laws prohibit using the article in electronic or hard copy forms, except for personal use.
Reprints, or copies of newspaper pages, are not available through our archives. Please contact The Citizen directly to inquire about the availability of this type of reprint.
All articles purchased from the archives are for personal use and all copyright laws apply. If you want to republish an article in print or electronically, you must get permission from The Citizen.
Your search may return zero articles for several reasons. If your search terms are too broad and would require the service to find too many related articles, you will be told that your search is too general. You will need to add more terms to your search and be sure to search for all of the terms or connect them with “and”. Searching for any of your terms or using “or” to connect your terms will increase, not decrease, the number of articles found. If you are using advanced syntax, you may receive a syntax error if your search is constructed incorrectly. Refer to the search help page and try your search again.
SEARCH SESSION EXPIRED: The “search session expired” message is actually a technical problem usually caused by an overload of history and temporary internet files stored within your browser. You should clear both of those items from your browser then exit the browser and try again.
If this step does not result in giving you access, either your user search session has expired due to an extended period of inactivity or your browser is not set to accept cookies.
Start a new search session if you have not clicked any buttons for a while.
If your browser is not accepting cookies, change that setting by opening the screen for your browser’s properties or preferences, find the section for the Cookie Settings (look under advanced) and select the Accept Cookies option and click to Apply. The server uses those cookies to keep track of which search results you want to see.
No. These archives contain only the text of the articles that appeared in The Citizen. Sometimes, this will also include the cutline, or caption, of the photographs that were published with the article. Contact the newspaper directly for reprints of published photographs, graphs, charts or copies of published pages. Use the information from the article to refer to the photograph you desire.
Some newspaper articles are longer than others, and some are even just short news items called briefs. You probably have seen these in the printed newspaper in the business or international sections. When choosing the articles you would like to purchase, make note of the word count listed with the article on the search results page. Since the results page will typically show you no more that the first 100 or so words of the article, the number of words in the entire article will be a good indication as to how much more information you will receive. Another hint is to look for the word “Briefs” in the listing of the article on the results page. This usually indicates a list of short news items.
Refunds and credits for Non-Subscribers are granted only in cases where you were not able to retrieve an article that you located. If you successfully retrieved an article, you are not entitled to a refund, even if that article did not contain the information you were looking for. If you were unable to view the full article, please contact Archive Customer Support: email@example.com.